000 010830000a22003970004500
911 _aXL1998500281
901 _aC30
903 _aE
904 _aBCO
905 _aC
906 _a19980101
908 _aJ
909 _aAS
914 _aBCO
090 _aAV
_b020 no. 21
100 1 _9117499
_aSeay, T.
100 1 _9117480
_aSeaman, S.
100 1 _958249
_aCohen, D.
260 _c1996
041 0 _aEn
650 1 4 _9164415
_aSERVICIOS DE INFORMACION
650 1 4 _9142077
_aCONTROL DE CALIDAD
650 1 4 _9167847
_aUSUARIOS DE LA INFORMACION
650 1 4 _9155833
_aNECESIDADES DE INFORMACION
691 _9151304
_aINFORMATION SERVICES
691 _9161539
_aQUALITY CONTROLS
691 _9323136
_aINFORMATION NEEDS
692 _aSERVICE D'INFORMATION
692 _aCONTROLE DE QUALITE
692 _aBESOIN D'INFORMATION
773 0 _tLibrary Trends (EUA)
_d1996
_gv. 44(3) p. 464-490
040 _aCR-TuBCO
_cCR-TuBCO
_bEs
245 1 0 _aMeasuring and improving the quality of public services: a hybrid approach
942 _cANA
003 CR-TuBCO
999 _c106287
_d106287